Translation Techniques and Accuracy Quality of Declarative Sentences on Garuda Indonesia and Batik Air Web Check-In

The Internet of Things (IoT) has increased the effectiveness and efficiency of various human activities, including the check-in process of an airline, which has evolved from a conventional to an online system. Indonesian airlines, Garuda Indonesia and Batik Air offer web check-in and its official translation to fulfil the needs of foreign travellers who are not fluent in Indonesian. During the check-in, the airlines provide information written in declarative sentences. This descriptive-qualitative study aims to identify the types of declarative sentences containing statements, the translation techniques, and the accuracy of declarative sentence translation on Garuda Indonesia and Batik Air web check-in. The researcher conducted content analysis and Focus Group Discussion (FGD) as the data collection techniques. Based on the theory of Alwi et al. (2017), 56 data were classified into four types of declarative sentences containing statements: active transitive, active intransitive, active semi-transitive, and passive sentences. Among these, the most frequently employed type is the active transitive sentence. These results showed that the translator used 9 out of 18 translation techniques proposed by Molina and Albir (2004). The most frequent technique is established equivalent with 78 data or 35% of the total data. Moreover, the average accuracy value of declarative sentences is 2.5. Following Nababan’s (2012) parameter, this score indicates that the declarative sentences in this study have been almost translated accurately.

Keywords: Indonesian airline, declarative sentences, translation techniques, translation accuracy.